TM
Login
 









Customer Care

Service that’s always a step ahead

SRI’s equipment repair capabilities are only the tip of the iceberg when it comes to customer support. We listen and respond to your needs, resulting in a comprehensive array of services. From prompt pick-up and delivery to quality rentals and loaners, if you have a problem with your equipment, we can solve it.


Pick-up and Delivery
  • Pick-up and delivery service is available in many parts of the USA. For more information, call Toll Free 1-800-724-9885 or contact us via e-mail
  • SRI will pick up damaged equipment right at your doorstep
  • Pre-printed air bills and packing materials are available as an alternative
  • SRI’s custom-made packaging materials will protect the most delicate instruments
  • We utilize major carriers such as Federal Express (FedEx), United Parcel Service (UPS), and DHL, and keep a daily log of all packages
  • We track and monitor packages in transit to ensure delivery and to communicate potential delays
 
Turnaround Times
  • Flexible Endoscopes:
    • Minor Repairs: 1-2 days,
    • Major Repairs: 3-5 days
  • Rigid Endoscopes: 2-4 days
  • Power Equipment: 3-5 days
  • Phaco Handpieces: 2-3 days
  • Dental Handpieces: 2-3 days
  • Video Equipment: 3-5 days
  • Ultrasound TEE Probes: 3-20 days
  • Instruments: 2-4 days
  • Flexible Biopsy Forceps: 5-7 days
  • Fiberoptic Light Cords: 5-7 days
  • Pulse Oximeter Accessories: 1-3 days
  • Fetal Transducers: 1-3 days
 
Record Management
  • SRI maintains a comprehensive database on all repairs
  • Up-to-date service reports can be provided on monthly and quarterly basis, or at the customer’s request
  • Service reports help identify potential repair trends, warranties and cost-saving opportunities
 
Technical assistance
  • Technical support is available to customers 24/7
  • Expertise is provided on a wide range of products
  • Troubleshooting tips and techniques are provided to help solve minor problems
  • For more information, call Toll Free 1-800-724-9885
    (Outside the US call 1-716-393-3810) or contact us via e-mail
 
Loaner, Rental, and Lease

Loaner Program

We take your downtime seriously.

Operating with a limited inventory can be a serious inconvenience for you and your patients. To alleviate this potential burden SRI offers a wide range of loaner instruments while your equipment is being repaired. This service is provided upon request and is free of charge to you. For more information, call Toll Free 1-800-724-9885 (Outside the US call 1-716-393-3810) or contact us via e-mail.

Rental/Lease Program

In a pinch for equipment?

Rent or lease high-quality, pre-owned equipment from SRI. We provide a quick fix when you need an instrument ASAP. Decrease your downtime and eliminate the need to cancel or postpone procedures by renting or leasing today. For more information, call Toll Free 1-800-724-9885 (Outside the US call 1-716-393-3810) or contact us via e-mail.

 
All information copyrighted 2005 Surgical Repairs International
Terms and Conditions