FAQ

With over a decade of repair experience and technological advancement, SRI offers you proven and reliable services at up to 50% savings over your manufacturer’s repair costs.

SRI provides free repair estimates. Customers are only responsible for shipping charges.

Yes. SRI provides loaners at no charge while your instrument is being repaired. Loaner equipment includes: Flexible Endoscopes, Rigid Endoscopes, Power Equipment, Phaco Handpieces and Video Equipment. Loaners are subject to availability.

Yes. Preventive maintenance is an integral part of SRI’s instrument repair philosophy. This service is provided to our customers free of charge on a semi-annual basis, or upon request. For more information, please contact us toll-free at 1-800-724-9885.

Yes. SRI is fully engaged in the ongoing education of health care facility personnel to assist with the proper care and handling of instruments. This service is provided to our customers free of charge on a semi-annual basis, or upon request. For more information, please contact us toll-free at 1-800-724-9885.

Yes. SRI Representatives are ready to assist customers via telephone or e-mail with any equipment-related questions or concerns.

SRI provides a 120-day warranty on Flexible Endoscopes, Rigid Endoscopes, Power Equipment, and Phaco Handpieces. Other equipment is covered for 90 days. Our warranty covers defects in parts and workmanship, but does not cover damage resulting from accidents, misuse, abuse, mishandling or negligence.

SRI uses all major carriers such as FedEx, UPS and DHL.

Yes. SRI can provide a copy of its current insurance policy upon request.

Yes. Patient-safety is always our number one concern. Supporting documentation can be provided at the customer’s request.

SRI manufactures its own replacement parts and partners with a number of high-quality manufacturers to meet the repair demands. Replacement parts are manufactured according to OEM specifications through a process called ‘reverse engineering’. SRI only uses the highest quality parts and materials available in the market.

SRI only uses new and OEM-equivalent replacement parts. Replacement parts meet or exceed OEM specifications and satisfy USP Class VI requirements.

Yes. Through a combination of expertise, quality parts and technological advancement, SRI is able to provide you with dependable repairs that will sustain the most arduous sterilization methods.

Yes.

Yes. SRI can track a customer’s instruments using a number of criteria in virtually no time.

Yes. SRI maintains a comprehensive database of all the repairs it performs. Up-to-date reports are provided on a quarterly basis or at our customer’s request.

Yes. We always welcome visitors who desire to become acquainted with our company and its staff.